Maidenhead & Windsor

From Monday 29 June Windsor and Maidenhead residents will find it much easier to tell the Royal Borough how satisfied they are with the services it provides.

The Windsor and Maidenhead council is introducing a service called GovMetric, which will give customers a quick way of leaving feedback whenever they contact the organisation - by telephone, on the web or in person.

Using the feedback service is simple. All customers have to do is pick the smiley face that best matches how they feel about the service they received - happy, neutral or unhappy.

Residents who call at the council's customer service centres in both Maidenhead and Windsor can take part by using the new touch screens in the reception areas. Website users can click on one of the face buttons at the bottom of every page. Customers who ring the council will have the option of giving feedback at the end of their call.

Cllr Richard Kellaway, lead member for Windsor and Maidenhead finance (including the customer service centre), said: "All of this feedback will be regularly reviewed so that we keep on doing the things our residents like and improve the things they don't.

"Understanding what our residents think about the council is very important to us and, because it is so easy to use, we hope this new service will encourage more people than ever before to give us regular feedback, even those who don't usually take part in surveys."

The Windsor and Maidenhead council plans to publish the results from GovMetric every month in a 'You Said, We Did' report on the council's website at www.rbwm.gov.uk, giving details of how services have improved as a result of customers' views.

Cllr Kellaway added: "It is very important for residents to know that their views have been taken into account so this feedback is a vital part of the process."

The Royal Borough of Windsor and Maidenhead