Maidenhead & Windsor

The Royal Windsor and Maidenhead Borough's building control consultancy team is celebrating yet again after being awarded a Charter Mark for the second time.

The team, which ensures developments across the Windsor and Maidenhead borough comply with building regulations, still remains the only building control service in Berkshire to hold the Charter Mark award for customer service excellence. First awarded the accolade three years ago, the team was put under the microscope at the end of last year when independent assessors reviewed the service to decide if it was still worthy of the Charter Mark. They agreed it was and now the status has been retained for a further three years.

Cllr Derek Wilson, lead member for Windsor and Maidenhead planning and housing, said: "Charter Mark is the government's national standard for customer service excellence and I would like to congratulate members of the building control team whose excellent attitude to their work has resulted in this prestigious award.

"This wonderful achievement follows another success for the team who, in October, won two prestigious national awards for their work in regulating the Ascot Racecourse redevelopment."

Roger Paine, building control consultancy manager, said: "This is great news after a rigorous assessment process. Our application included no fewer than 110 pieces of evidence to demonstrate how the service has continued to improve across all of the 63 Charter Mark criteria over the past three years.

"The assessor then evaluated the evidence and spent a day with staff and users of the service. He found only one minor non-compliance out of the 63 criteria, which is testament to the service the team provides to customers and partners."

The Royal Borough of Windsor and Maidenhead