Maidenhead & Windsor

Royal Windsor Information Centre has been shortlisted for a Tourism ExSEllence award 2007. The scheme, devised by Tourism South East (TSE), acknowledges the important part played by tourist information providers in the delivery of visitor services.

The information centre, in the Old Booking Hall, Royal Windsor Station, is one of only five information service providers shortlisted in the Tourist Information Service category of the awards. The winners will be announced at a ceremony on Tuesday October 23 at the Wentworth Club in Surrey.

Cllr Elisabeth Barton, chairman of the visitor management forum, said: "There are more than 500 information outlets in England and we are absolutely delighted that Royal Windsor's visitor information centre has been recognised as one of the top five.

"The shortlisting is a well-deserved tribute to the staff who deal with hundreds of queries on subjects ranging from attractions and accommodation to parking, public transport, history and restaurants. But it does not stop there – they are also tasked with ensuring Windsor continues to attract several million visitors each year and the high standard of service these visitors receive encourages them to return time and again."

To be considered for this award, staff had to prove the information centre fulfils strict guidelines set down by TSE, including providing excellent customer service, innovative marketing and a commitment to staff training and development. Staff had to demonstrate the information centre is accessible to everyone and promotes environmental awareness, as well as undergo a mystery shopper assessment involving in-person, email and telephone enquiries.

For further information about visiting Royal Windsor, go to www.windsor.gov.uk

The Royal Borough of Windsor and Maidenhead