Maidenhead & Windsor

Maidenhead Royal Borough's building control service continues to shine in the prestigious Charter Mark stakes after passing its first year review with flying colours – and retaining its status as the first building control service in Berkshire to gain the award.

Charter Mark – a national customer service standard which helps everyone in an organisation focus on and improve customer service – provides a framework for the public sector to improve and be recognised for giving high quality customer service. The award demonstrates a commitment to excellent service, flexibility, choice and value for money.

Certification is valid for three years and incorporates a mandatory review after one year to ensure organisations continue to meet the requirements of the Charter Mark standard.

The assessors review concluded: "Following an on-site review, Royal Borough of Windsor and Maidenhead Building Control Consultancy were found to continue to be enthusiastically committed to the Charter Mark ethos and that progress has been made on the action plan developed after the first assessment." No further review assessments were considered necessary for the lifetime of the award.

Maidenhead Cllr Vicky Howes, lead member for planning, said: "We are delighted to be keeping up the good work and we are determined to continue to provide top quality services to the community. The successful review also means that we retain our position as the only building control service in Berkshire to have achieved the Charter Mark standard."

To gain the award the building control team had to satisfy the following criteria:
· set standards and perform well
· actively engage with customers, partners and staff
· be fair and accessible to everyone and promote choice
· continuously develop and improve
· use resources effectively and imaginatively
· contribute to improving opportunities and quality of life in local communities.

Maidenhead Royal Borough's Building Control Consultancy helps to maintain a safe and healthy environment in which to live and work by ensuring compliance with building regulations. Building Regulations Approval is required for the majority of construction work.

The Royal Borough of Windsor and Maidenhead